This international standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.

For an organisation to function effectively, it has to determine and manage numerous linked activities. An activity or set of activities using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next.
The application of a system of processes within an organisation, together with the identification and interactions of the processes, and their management to produce the desired outcome, can be referred to as the “process approach”.

An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes with the system of processes, as well as over their combination and interaction.

When used within a quality management system, such an approach emphasises the importance of:

  • Understanding and meeting requirements
  • The need to consider processes in terms of added value
  • Obtaining results of processes performance and effectiveness, and
  • Continual improvement of processes based on objective measurement

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Cooke & Dowsett and its senior management are committed to ensuring the health, safety and welfare of the working environment for its staff, contractors and others. As a consequence of this Cooke & Dowsett encourages all members in the workplace to regard accident prevention and to work safely as a collective and individual responsibility.


Cooke & Dowsett recognises its responsibility under the relevant state acts and associated legislation. Managers and supervisors have a key responsibility with regard to ensuring the health, safety and welfare of staff, contractors and others. In fulfilling this responsibility, managers have a duty to provide and maintain so far as practicable, a working environment that is safe and without risks to health.

Responsibility and Accountability

The Directors have ultimate responsibility for the implementation and review of the Cooke & Dowsett’s OH&S policy and delegation of OH&S management responsibilities. In fulfilling the objectives of this policy, management is committed to regular consultation with staff to ensure that the policy operates effectively and that health and safety issues are regularly reviewed.

In this regard, managers are responsible and accountable for day-to-day OH&S within their areas of responsibility, and have the authority to fulfill those responsibilities. The Health and Safety unit is available to consult and advise on specific OH&S matters and to assist with the development and implementation of OH&S system procedures and programs. The OH&S responsibilities of management at all levels, are detailed further in our OH&S management system.


Key Performance Indicators will be identified and targets set to monitor and improve overall Occupational Health and Safety performance. This policy will be regularly reviewed as required by legislation and organisational changed or, as a minimum, every year.